Thank you for visiting the Dailycons UK website. Dailycons UK is a leading online retail store and information site for contact lenses and related products. We provide a convenient, private and informative shopping experience for consumers to purchase contact lenses and related products 24 hours a day, 7 days a week. We offer a large selection of contact lenses and related products, along with a wealth of information designed to help consumers make educated purchasing decisions. We want each visitor to our website to have a safe, pleasurable visit, so we have established the following general terms and conditions so that we (we and you) know what to expect from each other.
Your Account Obligations
Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site unless you first obtain our express written consent to do so. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.
Valid Prescription Required
You hereby certify that you have a valid prescription for the contact lenses or eyeglasses that you are ordering. You represent and warrant to Dailycons UK by placing an order that your information you enter into the Site is valid and true and matches exactly your prescription as provided by your eye care provider. You further certify that you will renew your prescription in strict accordance with your eye care providers suggested regime. You understand that we will not fulfill your order unless you have a valid prescription. You hereby consent to our contacting your eye care provider, or providing a copy of your original prescription to us, if necessary, to verify your prescription information and any other necessary information.
Colour and Product Description
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitors display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.
Deliveries will be as soon as possible to the address on your order and are “best effort” based. Subject to delays outside our control, the overall delivery period will not exceed 30 days.
You may return any products ordered by you and cancel the agreement without stating any reason for doing so, such within seven working days following the confirmation of your order. If you return the products you are obliged to comply with the requirement of our Returns Policy. You must return all the products in the resalable packaging provided with them. Between the date of your election to withdraw and the date the product is returned by you to us you shall bear all risk in keeping the products safe, secure, and free from loss or damage.
We will issue a full refund or replacement of goods in all instances where
1. prescription contact lenses or related products are supplied to the wrong specification as per your prescription;
2. contact lenses or related products are supplied damaged; and
3. the products you have ordered are returned to us as undeliverable by the postal service.
4. product is returned within 365 days of purchase.
In all instances (save returns to us as undeliverable) you should contact our customer services to request a return and the relevant return address. A refund or replacement will be issued to you following their receipt at that address within 30 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days of that date.
We shall pay the postal charge for goods returned under this article. You do not need to pay anything. We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order, including delivery charges and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of contact lenses or related products is returned, or if it is clear that some of the products have been used. In the case of goods returned under your cooling off right, these must be returned undamaged and unused to qualify for a refund (no open packages).
Lowest Price Guarantee
Our Lowest Price Guarantee means that we will match the price of your contact lenses with any of our online competitors, plus we will give you an additional 5% off the price difference (maximum discount amount £100). To receive the Lowest Price Guarantee:
- The product must have been purchased from dailycons.co.uk within the past 30 days and it must be the exact same product (manufacturer, brand name and parameters) on the lower priced online merchant.
- The lower priced online merchant must have the product currently in stock and be an established site as determined by dailycons.co.uk.
- Shipping & handling charges, sales taxes and other charges (if any) will be included in determining the price difference.
- This guarantee is limited to three claims in any 90-day period per customer and/or eight identical items per customer.
- This guarantee cannot be combined with any other coupon code/offer and does not apply to special effect/Halloween lenses, custom lenses, RGP or made-to-order lenses.
- This guarantee does not apply to eyeglasses lenses because of the difficulty to exact match products and features.
Eyeglasses / Sunglasses Policy
Shipping and Payment
When you place your order, you can choose your shipping method. Priority shipping can take up to approximately 10 business days. If you need your glasses faster, choose courier to receive your shipment in approximately 5 business days. If using a coupon code, please note that only one coupon code can be used per order.
If you order frames with single vision lenses, we will manufacture your order within 2-3 business days and then ship it to you according to your chosen delivery method. If you order frames with an upgraded lens option, such as tinting, progressive lenses or higher index lenses, we will manufacture your order within 5-7 business days and then ship it to you according to your chosen delivery method. Your overall expected delivery date will depend on the delivery method chosen.
Please keep in mind that quality assurance technicians inspect and verify each and every eyeglass order. If your eyeglasses happen to fail quality assurance, your expected delivery time will be delayed. We accept the following forms of payment: Visa, Mastercard, Discover, Amex or PayPal. Payments can be made online or by WhatsApp.
No Risk Return Policy
Our 100% Satisfaction Guarantee means that you can trust to deliver high quality, brand name eyeglasses to you at affordable prices. Our no-risk return policy means that you can order glasses, try them on, and, if you’re not satisfied, return them, together with the complimentary accessories shipped to you, within 365 days of the date of purchase. If you’d like to return your eyeglasses, simply send email to our professional Customer Care representatives at [email protected] or WhatsApp to us at +44 077 8733 7222 for a return authorization number.
We are currently unable to accept returns of eyeglasses if the eyeglasses or their complimentary accessories are not in their original merchantable condition, or if the eyeglasses or their complimentary accessories are returned more than 365 days after the date of purchase. For all warranty issues please contact us immediately. If lenses are deemed by the manufacturer to be defective, we will issue you a refund.
When you are fitted for eyeglasses by your Eye Care Doctor, they should provide you with a paper copy of your prescription. Keep in mind that spectacle and contact lens prescriptions can be different, so you should ensure that you are ordering the parameters for your spectacles and not for your contact lenses.
We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users. We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site.
We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us.
Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.